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e-Tutoring Guidelines and Policies

Living Language offers e-Tutoring as a complementary service to some of its courses, including Online and Platinum. Living Language e-Tutoring is intended to be used only in conjunction with those self-study courses with which it is sold. It is not open-ended, private, or semi-private online instruction. Living Language may suspend or cancel the account of anyone who uses or attempts to use this service in any way outside of its intended purpose or otherwise violates the terms and conditions below.

e-Tutoring sessions offer you a chance to practice what you’ve learned in your Living Language course with a native speaker and other students. Each session lasts thirty minutes. Enrollments are capped at three students for regular eTutor sessions, although sessions may have only one or two students, depending on enrollments. Sessions remain open to enrollment until they have reached the maximum of three student participants, or until one hour before the session is scheduled to begin, whichever comes first.

To enroll in a session, simply go to your profile page on livinglanguage.com and click on “Manage e-Tutoring.” You’ll first be asked to select a language; if you are only enrolled in one course, only that language will be an option. Next, you’ll be asked to select a course level. The Orientation Session is meant to be enrolled in once, at the start of your studies, to explain how to get the most out of your program. The other levels all correspond to certain points in the course. Enroll in a session only when you have completed that course material and are ready to practice it. Finally, select a date and time from the options that appear. Sessions are scheduled in the latter part of the month for the following month.

**Please note: Living Language e-Tutoring may not be available with certain purchases of our online course.

By enrolling in any e-Tutoring session, you agree to the following terms and conditions in addition to our Terms of Use.

You may enroll in one e-Tutoring session at a time per language. Once you’ve enrolled in a session, you will not be able to enroll in any more sessions until you’ve completed or canceled that session. If you are learning more than one language, this rule applies on a per-language basis.

You may repeat any session once for extra practice. If you’ve completed a session but need more practice, please review the course material, and feel free to re-enroll in the same level if needed. Note that you may only repeat sessions once, to ensure that other students are accommodated.

If you need to cancel a session, please do so as early as possible. We understand that schedules can change, so you may cancel a session you’re enrolled in. But please keep in mind that other students may want your place, so cancel as soon as you know that you are unable to attend. If you do not cancel and are a ‘no-show’ for more than three sessions, we may suspend or cancel your account.

You may not participate in a session that you’ve canceled. If you have canceled a session, you cannot participate in it unless you find that a spot is still open, and you re-enroll through the regular channel.

Only Living Language customers who have enrolled through their account may participate in a session. Each session has a unique URL meant only for students who are enrolled. This URL may not be used by students who have canceled, or be shared with anyone else.

Complete the required coursework prior to participating in the session. Do not enroll in a session until you’re ready to participate and have completed all of the related material in your course. For example, the first session covers Lessons 1 and 2 of Essential. Complete both of those lessons before the eTutor session so that you are ready to participate at the same level as other students in the session.

Enroll in the appropriate session. If you are an intermediate or advanced student, do not enroll in a session below your level. This can be discouraging to other students, and it is unfair to the eTutor, who would have to juggle very different proficiency levels.

Do not attempt to use e-Tutoring in place of private or semi-private tutoring. Each session follows an outline based on material in the Living Language course. Only students who have completed the required material and who intend to practice that material may enroll in a given session. e-Tutoring may not be used as open-ended conversational practice or for any purpose outside the scope of the Living Language course.

Be courteous to other students and the eTutor. Our eTutors are very good at giving everyone in a session a chance to speak and participate equally, but your cooperation is required. Please be courteous to the eTutor and to other students: don’t monopolize the session, don’t ask off-topic questions, don’t be rude or abusive or offensive, and don’t in any way contribute to an unpleasant learning environment.

Guard your personal information and opinions. Please do not share any personal information with the eTutor or with other students, including for example email addresses or other sensitive personal information. Steer clear of any personal opinions or beliefs that are irrelevant to the e-Tutoring session, for example political or religious views. Living Language is not liable for any statements, representations, or other content provided by students during e-Tutoring sessions.

Don’t record the e-Tutoring session. Keep in mind that yours is not the only voice in an e-Tutoring session, so respect the privacy of other students by not recording–and certainly not sharing recordings of–any e-Tutoring session.

What happens in e-Tutoring stays in e-Tutoring. You may come across familiar names in session after session, and you may develop a friendly online rapport with eTutors or with other Living Language students. Please do not try to go beyond that. The e-Tutoring sessions should not be used to facilitate meetings between students or between students and eTutors offline, in the real world.

If you have any questions about these guidelines and policies, please contact ecustomerservice@randomhouse.com. Thank you for your cooperation, and enjoy your e-Tutoring sessions.